All orders are checked for defects before delivery. In an unfortunate case which you receive a defective item, please contact us within 24 hrs  with your order number, product code, name, address and reason for return/exchange. 

Please note:

• The cost of returning the item to us is your responsibility.

We strictly do not offer any cash or bank refund under any circumstances. For any reasons of exchange or returns, the value will be credited to your member account only and this credit may be used in your next order with us. 

Please contact us at j[email protected].